Commonly Asked Questions

The Info You’re After

Do you make custom cues?

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What kind of warranty do the cues come with?

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What is your return policy?

If you would like an exchange or if you are unhappy with your purchase, you can return it to us within 30 days of the invoice date, even if your cue has been chalked. If  the order amount is over $100 we will send you a prepaid return shipping label upon request. To obtain a return shipping label, please use the contact form on the

Contact Us page. The 30-Day guarantee does not apply to products that have been modified, misused, abused or improperly maintained.

Have another question?

Reach out to us on our Contact Us page and we will get back to you ASAP. Thank you!